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Customer Experience on Solopreneur Success Strategies
On today’s show, I have a look at the post-purchase experience for the customer. Are you providing enough information so the customer can use the product or service easily? Do you get feedback from the customer on it’s ease of use? Do you have tutorials so the customer can quickly use? Is there an onboarding process in place so your customer will become familiar with your business and trust that you will answer any questions?